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Browse our articles and self‑service help. If you can’t find an answer, you can use the form below or contact our support team for personalised assistance.
Additionally, you can access setup guides, firmware updates, and installation help for all RivaSmart devices.
What makes Riva Smart different from other smart home companies in India?
RivaSmart builds wireless automation made for Indian homes. Our products handle voltage changes, climate conditions, and daily lifestyle needs. We support Matter, Zigbee, and Thread for long‑term compatibility. You also get local technical support with same‑day service in Bengaluru.
Do I need to replace my existing electrical wiring for smart home installation?
No, you don’t need new wiring. RivaSmart devices are built for quick retrofitting and work with your current setup. Smart switches, sensors, and controllers install without major renovation. Most projects finish in 1–3 days with minimal disruption, even in older homes.
What happens if my internet goes down? Will my smart home stop working?
Your smart home will keep working. Local scenes, schedules, and manual controls continue through hubs like Aqara. Only cloud features such as remote access pause until your internet is restored.
Are Riva Smart products compatible with my existing Alexa/Google devices?
Yes, all RivaSmart devices work with Alexa, Google Assistant, and Apple Home. You can use voice commands without being limited to one platform. Your existing smart speakers work normally as well.
What kind of ongoing maintenance do smart home systems require?
Very little. Devices update automatically, and most sensors have batteries that last over two years. Our team offers remote troubleshooting, firmware assistance, and on‑site service when needed, all covered under warranty.
How secure are Riva Smart systems against hacking?
Your data is protected with 128‑bit encryption, local processing, and secure cloud connections. All communication stays encrypted end‑to‑end. We provide regular security updates and never store personal data on our servers.