RiVaSmart – Privacy Policy

Last Updated: February 2025
RiVaSmart (“we”, “our”, “us”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, use our smart-home devices, mobile apps, or interact with any RiVaSmart service.

By accessing our website or using RiVaSmart products, you agree to the terms described in this policy.

1. Information We Collect

We collect information to provide safe, reliable, and personalized smart-home automation services.

1.1 Personal Information

We collect personal information when you:
  • Create an account
  • Contact customer support
  • Apply for a dealership
  • Submit a form on our website
This may include:
  • Full name
  • Phone number
  • Email address
  • Address / City / Region
  • Business details (for dealers)
  • Communication preferences

1.2 Smart-Home Device & System Data

When you use RiVaSmart devices or connect them to third-party platforms, we may collect:
  • Device IDs and hardware model
  • Network type (Wi-Fi, Zigbee, Thread, Matter)
  • Sensor events (motion, temperature, door status)
  • Automation or scene events
  • Firmware and app version
  • Diagnostic and error information
Important:
    We do NOT collect video or audio recordings from cameras unless you explicitly enable temporary access for support purposes.

1.3 Mobile App Usage Data

The RiVaSmart app may collect:
  • App actions and device controls
  • Login and authentication activity
  • Device pairing attempts
  • Error logs

1.4 Website Usage Data

When you visit our website, we automatically collect:
  • IP address
  • Browser type
  • Pages viewed
  • Time spent on each page
  • Cookies and tracking data
This helps us improve website performance and user experience.

2. How We Use Your Information

We use the information we collect to:
  • Provide and maintain RiVaSmart devices
  • Enable smart-home automation features
  • Improve app and device performance
  • Offer technical support and troubleshooting
  • Manage dealer applications and partner onboarding
  • Comply with legal obligations
  • Process orders and send notifications
  • Protect against fraud or misuse
We never sell your personal data to third parties.

3. How We Share Your Information

We may share your information only when necessary.

3.1 With Service Providers

We work with trusted third-party vendors that support:
  • Cloud storage
  • Analytics
  • Payment processing
  • Customer support services
These partners must keep your information secure and confidential.

3.2 With Smart-Home Ecosystem Platforms

If you connect RiVaSmart devices to:
  • Apple Home
  • Google Home
  • Amazon Alexa
  • Samsung SmartThings
we share minimal required data to enable functionality.

3.3 For Legal Compliance

We may disclose information to:
  • Follow applicable laws
  • Respond to legal or government requests
  • Protect the rights, safety, and security of RiVaSmart users

4. Cookies & Tracking Technologies

We use cookies to:
  • Improve site navigation
  • Measure website traffic
  • Personalize your browsing experience
  • Save your preferences
You can disable cookies in your browser settings, but some website features may not function correctly.

5. How We Protect Your Data

We use strong security measures such as:
  • Encryption
  • Secure servers
  • Account protections
  • Regular security audits
Although we take every precaution, no system is completely secure.

6. Data Retention

We retain your data only as long as necessary to:
  • Provide our services
  • Maintain your account
  • Meet legal obligations
If you delete your account, personal data linked to your devices will be deleted or anonymized.

7. Your Privacy Rights

Depending on your location, you may request to:
  • Access your personal data
  • Correct inaccurate information
  • Delete your data
  • Limit or opt out of marketing communications
  • Disable app or device tracking
To exercise these rights, contact us using the details below.

8. Children’s Privacy

RiVaSmart products and services are not intended for children under 16.
We do not knowingly collect data from minors.

9. Third-Party Links

Our website may contain links to external websites.
We are not responsible for their privacy practices or content.

10. Updates to This Privacy Policy

We may update this Privacy Policy as our services evolve.
When we do, we will update the “Last Updated” date at the top of this page.

11. Additional Policies

For more details about how we operate and the rules that apply when using our services, please also review our Terms of Use page

This helps you understand your rights, responsibilities, and the conditions under which RiVaSmart provides its products and services.
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