RiVaSmart – Terms of Use

Last Updated: February 2025

These Terms of Use (“Terms”) govern your access to and use of:
  • Our website (rivasmart.com)
  • RiVaSmart mobile apps
  • Smart-home devices and services
  • Any content or features provided by RiVaSmart
By using our products or services, you agree to these Terms. If you do not agree, please stop using our services immediately.

1. Acceptance of Terms

By visiting our website, creating an account, purchasing products, or using our smart-home devices, you accept:

  • These Terms of Use
  • Our Privacy Policy
  • Any additional terms displayed within apps or product manuals

You may not use RiVaSmart services if you are under 16 or legally restricted from doing so.

2. Use of RiVaSmart Services

You agree to use our products and services only for lawful purposes.
You must not:
  • Interfere with device functionality
  • Attempt to access systems without authorization
  • Modify, hack, or reverse-engineer firmware
  • Misuse automation features in a way that could harm property or individuals
We reserve the right to suspend access if we detect misuse.

3. User Accounts

To access certain features, you may need to create a RiVaSmart account.
You are responsible for:
  • Keeping your password secure
  • Providing accurate account information
  • All actions taken under your account
If you suspect unauthorized access, notify us immediately at info@rivasmart.com .

4. Product Usage & Limitations

RiVaSmart provides devices for home automation, not for:
  • Life-support systems
  • Emergency response systems
  • Safety-critical environments
Our devices may rely on:
  • Wi-Fi networks
  • Zigbee/Thread connectivity
  • Mobile app access
  • Third-party ecosystems (Apple, Google, Amazon, Samsung)
Performance may vary based on environmental or network conditions.

5. Software, App & Firmware Updates

We may release updates to:
  • Improve performance
  • Fix bugs
  • Add new features
  • Maintain security compliance
You agree that some updates may install automatically.

7. Intellectual Property Rights

All content on RiVaSmart platforms — including:
  • Logos
  • Product names
  • Text & graphics
  • Software & firmware
  • Images
  • Website design
—is owned by RiVaSmart or our licensors.
You may not copy, reproduce, modify, or distribute our content without permission.

8. Purchases, Payments & Orders

When you purchase products:
  • Orders may be cancelled due to stock, errors, or fraud concerns
  • You agree to provide accurate payment and shipping information
Dealers must follow separate dealership agreements.

9. Returns, Refunds & Warranty

RiVaSmart offers:
  • Manufacturer warranty (as described on product pages)
  • Replacement for defective products within warranty period

10. Limitation of Liability

To the fullest extent allowed by law:
  • RiVaSmart is not liable for damages resulting from improper installation, network issues, misuse of automation, or third-party app failures.
  • We are not responsible for loss of data, property damage, or interruptions caused by connectivity or environmental factors.
Your use of RiVaSmart products is at your own discretion and risk.

11. Termination of Access

We may suspend or terminate access if:
  • You violate these Terms
  • Fraud or security risks are detected
  • You misuse our platform or devices
You may stop using our services at any time.

12. Changes to These Terms

We may update these Terms from time to time.
The updated version will be posted on this page with a new Last Updated date.

Continued use of our services means you accept the updated Terms.

13. Governing Law

These Terms are governed by the laws of India.
Any disputes shall be resolved in accordance with applicable Indian legal procedures.
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